Refund Policy for OFMSocial.com
At OFMSocial.com, we are committed to providing our users with the highest quality service and customer satisfaction. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service not rendered: If a service you purchased was not provided as described or was not delivered within the agreed-upon time frame.
- Technical issues: If significant technical problems originating from our platform prevent you from accessing or using the service, and we are unable to resolve the issue within a reasonable time.
- Duplicate payment: If a payment was made more than once for the same service.
2. Non-Refundable Circumstances
The following situations are not eligible for refunds:
- Change of mind: Refunds will not be provided if you decide you no longer wish to use the service or product after it has been provided.
- Partial usage: If you have already started using the service or product but do not complete it, refunds will not be issued for the unused portion.
- Violation of Terms of Service: Refunds will not be issued if you have violated any terms and conditions of our platform.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team within 14 days of your purchase.
- Provide your account details, order number, and a clear explanation of the reason for your refund request.
- Our team will review your request and respond within 3-5 business days.
4. Refund Approval and Processing
- If your refund request is approved, the refund will be processed using your original payment method.
- Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.
- Refunds are subject to any applicable transaction or processing fees.
5. Modifications to this Policy
OFMSocial.com reserves the right to modify this refund policy at any time. Any changes will be updated on this page, and it is your responsibility to review the policy regularly.
For any questions or concerns regarding this refund policy, please contact our support team at Finance@ofmsocial.com
